Refund policy

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Once we receive your return, All Season Power LLC (“All Season Power”) will credit your original method of payment. Purchases from ShopJoe.com are subject to our Terms of Use and our Privacy Policy, which can be found at the bottom of each webpage. For more information, call Customer Service at 1-866-225-9723 (Monday to Sunday from 9AM-5PM EST).If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

30-DAY MONEY-BACK GUARANTEE:

Jan Crystals & Minerals, "JCM", wants you to be completely satisfied with your purchase. You may return most new, unopened items within 30 days of delivery for a full refund. JCM will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Once we receive your return, JCM will credit your original method of payment. Purchases from JanCrystalsMinerals.com are subject to our Terms of Use and our Privacy Policy, which can be found at the bottom of each webpage. For more information, call Customer Service at +1 347-294-8439 (Monday to Sunday from 9AM-5PM EST).